Shipping Policy

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped or is ready for pickup.

Domestic Shipping Rates

We offer $12.00 flat rate shipping within Canada.  

Shipping option

Estimated delivery time


Standard Shipping

7 to 10 business days


International Shipping Rates

We now offer shipping to the United States of America. Shipping rates are calculated at checkout according to carrier fees. 

Customs and duties charges are the responsibility of the buyer and VIAA will not be held responsible for these fees. 


How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.

If you have any further questions, please don't hesitate to contact us at