We have a 30-day return policy, which means you have 30 days after shipment your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, with sanitary strip still attached (where applicable), unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@viaa-shop.com. 

If your return is accepted, we’ll send instructions on how and where to send your package. At this time, we do not offer prepaid return labels. Return shipping costs are not covered by VIAA. Items sent back to us without first requesting a return will not be accepted.

Please note that all sale items are final sale and are not eligible for refunds or exchange.

Please note that returns will need to be sent to the following address:

14 International Place
Unit 202
St. John's
NL Canada 

You can always contact us for any return questions at info@viaa-shop.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items, gift cards or shipping fees.

All sale items are final sale and are not eligible for refunds or exchange.

Exchanges 
If your item is no longer available for exchange a refund will be issued. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@viaa-shop.com.